Frequently Asked Questions (FAQ)

❔ What type of metal do you use?

Most Chains (unless specified) - Heavy duty aluminum
Buckles - Iron
Rivets - Zinc Metal Alloys
Cat/Heart Rings - Zinc Metal Alloys
Locks - Zinc Metal Alloys

❔ What if I have a metal allergy?
If you're highly sensitive to certain metals, we do offer a clear coat add-on to have your products coated in a clear lacquer to help alleviate the risk of a reaction. Although we only offer this option for chain only jewelry (ex. Slip chain necklaces, individual locks, etc), Everbrite (the brand we use for our spray coatings) also offers a smaller amount for personal use.

❔ How do you ship?
We ship in discreet white cardboard box mailers or a floral patterned bubble mailer. Neither have any branding except for the shipping label.

❔ When will my order ship?
Our current processing schedule goes by a weekly basis.

Emails: Monday - Friday 9 AM - 5 PM
Crafting: Monday - Thursday
Packaging: Friday
Tracking emails are automated to send out on Saturday afternoons.

If you believe that your order may be outside of our standard processing time frame, please feel free to email us at thecontresens@gmail.com

❔ What are your processing times? (Processing times may be extended due to supply delays, please subscribe for updates & check IG)
Leather Collars: 1-2 business weeks
Day Collars: 1-2 business weeks

❔ What is the difference between a buckle or d-ring closure?
Buckle closures are adjustable while d-ring closures not non-adjustable. D-ring closures are held in place by either a ribbon tie, lock, or metal connector!

❔ Is this store plus size friendly?
Yes x100! I can make any size from 5"-25"+

❔ I ordered the wrong size! Where do we go from here?
Depending on the design, a remake for an incorrectly sized choker/collar will range anywhere from $15-$20 USD + shipping. The buyer will send the product back to my location to the address listed on the order. After I receive the product and it is in the same condition as how it was sent, I will resize the product and send it back.

Day chain collar/chokers may be adjusted with a restock fee of $5 along with invoicing for the price difference for any size/hardware alterations as well as a charge for shipping to and from the seller.

❔ Do you accept returns?
Items may be returned within the 2-week grace period post-delivery of the product. Items will only be refunded at a maximum of 50% as long as the product is still in the same condition it was sent in.

❔ [Insert hardware] broke/was damaged. Can you fix it?
If the product is within 4 weeks from delivery, I can offer the following solutions:

Fix the product free of charge after being sent the product back.
Offer a discount code for % off your entire next order.
Offer a refund depending on the condition of the damaged piece.

If the product is outside 4 weeks from delivery, I can offer the following solutions.

Fix the product for a $5 fee with shipping to and from covered by the customer.
Offer a refund depending on the reason the product broke/was damaged.
Offer a discount code for % off your entire next order.

❔ Is this store 18+?
Certain products involving a ball post and buckle along with leashes are considered 18+ items only. Other products can be used as fashion accessories. If you are found to be purchasing an 18+ product this will result an immediate permanent ban from the shop. I do not condone minors participating in any sort of kink play.