Frequently Asked Questions (FAQ)

What type of metal do you use?

• Chains - Heavy duty aluminum
• Buckles - Iron
• Rivets - Zinc Metal Alloys 
• Cat/Heart Rings - Zinc Metal Alloys 
• Locks - Zinc Metal Alloys

When will my order ship?
Our current processing schedule goes by a weekly basis.

• Emails: Monday - Friday 9 AM - 5 PM
  
• Crafting: Monday - Thursday
  
• Packaging: Friday
• Tracking emails are automated to send out on Saturday afternoons.
  

If you believe that your order may be outside of our standard processing time frame, please feel free to email us at thecontresens@gmail.com 

What are your processing times? (Processing times may be extended due to supply delays, please subscribe for updates & check IG)

Leather Collars: 1-2 business weeks
Day Collars: 1-2 business weeks

What is the difference between a buckle or d-ring closure?

Buckle closures are adjustable while d-ring closures not non-adjustable. D-ring closures are held in place by either a ribbon tie, lock, or metal connector! 

Can you create [insert product] to be hypoallergenic?

I do not specifically make products hypoallergenic however you can coat the product in a clear acrylic or lacquer such as clear nail polish to provide a clear barrier between skin and metal.

Is this store plus size friendly?

Yes x100! I can make any size from 5"-25"+

I ordered the wrong size! Where do we go from here?

Depending on the design, a remake for an incorrectly sized choker/collar will range anywhere from $15-$20 USD + shipping. The buyer will send the product back to my location to the address listed on the order. After I receive the product and it is in the same condition as how it was sent, I will resize the product and send it back.

Day chain collar/chokers may be adjusted with a restock fee of $5 along with invoicing for the price difference for any size/hardware alterations as well as a charge for shipping to and from the seller.

Do you accept returns?

Items may be returned within the 2-week grace period post-delivery of the product. Items will only be refunded at a maximum of 50% as long as the product is still in the same condition it was sent in.

[Insert hardware] broke/was damaged. Can you fix it?

If the product is within 4 weeks from delivery, I can offer the following solutions:

1. Fix the product free of charge after being sent the product back.

2. Offer a refund depending on the condition of the damaged piece.

3. Offer a discount code for 20% off your entire next order. 
   

If the product is outside 4 weeks from delivery, I can offer the following solutions;

1. Fix the product for a $5 fee with shipping to and from covered by the customer.

2. Offer a refund depending on the reason the product broke/was damaged.

3. Offer a discount code for 10% off your entire next order. 
   
   

Is this store 18+?

Certain products involving a ball post and buckle along with leashes are considered 18+ items only. Other products can be used as fashion accessories. If you are found to be purchasing an 18+ product this will result an immediate permanent ban from the shop. I do not condone minors participating in any sort of kink play.